IT Support

At Safeharbour, we provide support to a wide range of computer systems, networks and applications.  With over 30 years experience in commercial IT Support & Management, we’ve learned a thing or two along the way;

•  Listen.  We may know the systems and services the customer uses very well, but  that doesn’t mean we know how the customer employs them and gets most benefit.  It’s important to listen to the customer, confirm our understanding and document it for the future.
• Communicate.  Nobody likes to feel they’re shouting into the void and that’s especially important when they’re having an IT issue.  Our support is readily available via the paths our customers like and our support tools mean we’re ready to join you at your computer should the need arise.
  As we work an issue for you, we provide regular updates to keep you informed and in control.  Once resolved, we’ll provide a root cause analysis if it’s needed along with suggestions on how to avoid the issue reoccurring.

Our support experience covers all bases for support, ensuring you get consistent support across all your computers, networks and applications.  Our daily support involves both desktop and server versions of Windows from Microsoft, MacOS from Apple, Chromium from Google and many versions of Linux.  If you require support for the applications you use, we support both Microsoft 365 and Google Workspace.